Privacy Policy CM2Asia – Our Commitment to the Protection of Members' Personal Data

This Privacy Policy describes how CM2Asia ("we", "the platform") collects, processes, stores, and protects your personal data as a member or user of the platform. This policy applies to all use of the CM2Asia platform, including the official website, Android and iOS mobile apps, and all related services.

CM2Asia takes our obligation to protect your privacy seriously. We understand that personal data is sensitive, and we are committed to using it in a transparent, responsible manner that aligns with your expectations as a user. Our approach goes beyond mere compliance — we believe that strong privacy protection is the foundation of trust between a platform and its users.

This policy should be read together with the Terms and Conditions CM2Asia which forms the entire agreement between you and the platform.

CM2Asia collects personal data through several key sources — information you provide directly, data generated automatically as you use the platform, and information from legitimate third parties for identity verification purposes.

CM2Asia uses collected personal data solely for legitimate purposes directly related to delivering platform services. The following are the primary purposes for which your data is used:

• Account management: To process registration, verify identity through the KYC process, and manage your account throughout your membership.
• Transaction processing: To securely process deposits and withdrawals, and to maintain accurate financial records for accountability purposes.
• Game service delivery: To provide access to all games and services available on the platform, including remembering your personal settings and preferences.
• Service communications: To send important notices related to your account, platform updates, and customer support responses.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other security threats that could affect you or the platform.
• Responsible gaming: To monitor gameplay patterns and identify early signs of problem gambling, enabling us to provide appropriate support.
• Platform improvements: To analyse aggregated and anonymised usage patterns for the purpose of improving platform performance, usability, and features.
• Marketing communications: To send promotional offers and information about new features — only where you have given your consent, and you may withdraw that consent at any time.

CM2Asia does not sell or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we need to share data with certain parties in order to deliver our services to you:

• Payment processors: Required transaction data is shared with licensed payment processors (such as FPX gateways and e-wallets) to process your deposits and withdrawals.
• Game service providers: Limited account information is shared with game providers (such as Pragmatic Play, Evolution Gaming) for the purpose of game session management and wins settlement.
• IT service providers: Providers that operate cm2asia's technical infrastructure have limited access to the data required to perform their services, subject to strict confidentiality agreements.
• Legal Authority: CM2Asia will disclose data when required by law, court order, or lawful direction from a relevant authority.

CM2Asia continually invests in security infrastructure to ensure your personal data remains protected at all times. Our security measures are layered and cover technical, organisational, and physical aspects.

CM2Asia retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for a minimum of 5 years after account closure, to meet legal requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date, in line with financial record-keeping legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie and session data: Deleted according to the expiry period set for each cookie category (see the Cookies section).

When data is no longer needed, CM2Asia will delete or anonymize it using secure, irreversible methods.

As a cm2asia member, you have clear and enforceable rights regarding your personal data. cm2asia respects and facilitates the exercise of these rights.

CM2Asia uses cookies and similar tracking technologies to enable core platform functionality, enhance user experience, and analyse usage patterns in aggregate. Cookies are small text files stored on your device when you visit a website or use an app.

You can manage and delete cookies through your browser settings. Please note that blocking required (Essential) cookies may affect core platform functions such as login capability and session security. Functional and Analytics cookies are optional and can be declined without affecting your basic access to the platform.

CM2Asia is a platform intended strictly for individuals aged 18 and above. We do not knowingly or intentionally collect, process, or store personal data of individuals under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian and have reason to believe that a minor in your care has registered on this platform, please contact the cm2asia support team immediately via live chat so we can take action without delay.

CM2Asia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will:

• Displaying a clear notice on the platform's home page.
• Sending a notification to your registered email.
• Updating the "Last Updated" date at the top of this document.

Continued use of the platform after changes take effect constitutes your acceptance of the latest version of this policy. Archived versions of previous Privacy Policies are available upon request.

If you have any questions, concerns, or wish to exercise your privacy rights, the cm2asia team is ready to assist through the following channels:

• Live Chat: The fastest way — available 24/7 directly within the CM2Asia platform.
• Email: [email protected] — response within 1–2 business days.

When submitting a privacy enquiry by email, please state the type of request (data access, correction, deletion, etc.) and your account ID to speed up processing. Identity verification will be required before we act on any request involving access to or modification of personal data.